Cancellation & Refund Policy

To ensure lesson times remain available for all students, Decide To Drive operates the following cancellation policy.

Rescheduling or Cancelling a Lesson

  • Lessons cancelled or rescheduled with at least 24 hours' notice may be transferred to another available appointment at no additional charge.

  • Lessons cancelled with less than 24 hours' notice may be charged the full lesson fee.

  • Failure to attend a scheduled lesson without notice ("no-show") will result in the full lesson fee being forfeited.

Late Arrival

Students are expected to be ready at the agreed pickup location and time.

If a student is late:

  • The lesson will finish at the originally scheduled time.

  • Additional time cannot be guaranteed.

  • Significant delays may be treated as a late cancellation or no-show at the discretion of Decide To Drive.

Instructor Delays

If your driving coach is running late due to traffic, weather, a previous lesson running over or another unforeseen circumstance, every reasonable effort will be made to notify you.

Where practical, the lesson time will be extended or rescheduled so that you receive your full booked lesson.

Cancellations by Decide To Drive

Decide To Drive reserves the right to postpone or cancel lessons due to circumstances including, but not limited to:

  • Severe weather.

  • Vehicle mechanical issues.

  • Instructor illness or emergency.

  • Road closures.

  • Safety concerns.

  • Any circumstance beyond the reasonable control of the business.

Where this occurs, students will be offered a replacement lesson at no additional cost or, where appropriate, a refund.

Refunds

Refunds will be provided where required under the Australian Consumer Law.

Unless otherwise required by law, refunds will not be provided for:

  • Change of mind.

  • Missed lessons.

  • No-shows.

  • Late cancellations.

  • Lessons terminated due to unsafe, abusive or inappropriate behaviour.

Student Fitness to Drive

For the safety of everyone involved, Decide To Drive may refuse or terminate a lesson if a student appears affected by alcohol, drugs, medication, fatigue, illness or any other condition that may impair their ability to drive safely.

Where a lesson cannot proceed for these reasons, the lesson may be treated as a late cancellation.