Please read our Terms & Conditions carefully

By booking or participating in any driving lesson or driving program with Decide To Drive, you agree to the following Terms & Conditions.

Student Agreement & Waiver

Before participating in any driving lesson or driving program, all students must read, agree to and sign the Decide To Drive Student Agreement, Waiver & Consent Form.

For students under 18 years of age, the waiver must also be accepted by a parent or legal guardian.

Decide To Drive reserves the right to refuse or cancel any booking where the required waiver has not been completed.

Driving Programs

Driving programs are designed to provide structured driver coaching over a specified period. Participation in a driving program does not guarantee completion if the student fails to comply with these Terms & Conditions, the Student Agreement or the reasonable directions of their driving coach.

Decide To Drive reserves the right to suspend or terminate a student's participation in a driving program at its sole discretion, including (but not limited to) circumstances involving:

- Unsafe driving behaviour.

- Aggressive, abusive or inappropriate conduct.

- Repeated failure to follow the reasonable instructions of a driving coach.

- Non-payment of fees.

- Any conduct that places the student, instructor, vehicle or other road users at unnecessary risk.

Where a driving program is terminated by Decide To Drive, any refund or outstanding balance will be assessed on a case-by-case basis.

For programs paid in full upfront, a partial refund may be provided after deducting the value of lessons already delivered and any applicable administrative costs.

For programs paid by weekly direct debit, payments will cease once the program has been formally terminated. Any outstanding amounts for services already provided remain payable.

The decision to provide a refund or credit remains at the sole discretion of Decide To Drive, subject to the requirements of the Australian Consumer Law.

Acceptance

By booking a lesson or enrolling in a driving program, you acknowledge that you have read, understood and agree to these Terms & Conditions together with the Decide To Drive Student Agreement, Waiver & Consent Form.

To ensure lesson times remain available for all students, Decide To Drive operates the following cancellation policy.

Rescheduling or Cancelling a Lesson

  • Lessons cancelled or rescheduled with at least 48 hours' notice may be transferred to another available appointment at no additional charge.

  • Lessons cancelled with less than 48 hours' notice may be charged the full lesson fee.

  • Failure to attend a scheduled lesson without notice ("no-show") will result in the full lesson fee being forfeited.

Late Arrival

Students are expected to be ready at the agreed pickup location and time.

If a student is late:

  • The lesson will finish at the originally scheduled time.

  • Additional time cannot be guaranteed.

  • Significant delays may be treated as a late cancellation or no-show at the discretion of Decide To Drive.

Instructor Delays

If your driving coach is running late due to traffic, weather, a previous lesson running over or another unforeseen circumstance, every reasonable effort will be made to notify you.

Where practical, the lesson time will be extended or rescheduled so that you receive your full booked lesson.

Cancellations by Decide To Drive

Decide To Drive reserves the right to postpone or cancel lessons due to circumstances including, but not limited to:

  • Severe weather.

  • Vehicle mechanical issues.

  • Instructor illness or emergency.

  • Road closures.

  • Safety concerns.

  • Any circumstance beyond the reasonable control of the business.

Where this occurs, students will be offered a replacement lesson at no additional cost or, where appropriate, a refund.

Direct Debit Payment Terms

Decide To Drive offers the following driving program payment options by direct debit:

- Crystal Clear: 6 weekly payments of $300

- Seed Time: 12 weekly payments of $200

- Genesis: 24 weekly payments of $100

By selecting a direct debit payment option, the student agrees to the payment schedule applicable to their selected driving program.

The direct debit arrangement is a payment plan for the selected driving program and is not a pay-as-you-go lesson arrangement. The student remains responsible for the agreed program payments, subject to any applicable cancellation, refund or termination provisions contained within these Terms & Conditions.

Scheduled Payments

Payments will be processed automatically according to the agreed payment schedule using the payment method nominated by the student.

The student is responsible for ensuring that their nominated payment method remains valid and has sufficient funds available when each payment is due.

Failed or Dishonoured Payments

If a scheduled payment is declined, dishonoured or otherwise unsuccessful, the direct debit payment provider may charge a dishonour or failed-payment fee.

Any such fee is charged by the payment provider and is separate from the fees payable to Decide To Drive.

The student remains responsible for the missed program payment and any applicable dishonour fee.

Decide To Drive may contact the student to arrange payment of any outstanding amount. Where an account remains overdue, Decide To Drive may suspend further lessons or access to the driving program until the account is brought up to date.

Cancellation of Direct Debit

Cancelling or stopping a direct debit authority does not, by itself, cancel the student's enrolment in the driving program or release the student from any outstanding payment obligations.

If a student wishes to cancel or terminate their driving program, they must contact Decide To Drive directly and follow the applicable cancellation or termination process.

Program Termination

If Decide To Drive terminates a driving program in accordance with these Terms & Conditions, future direct debit payments will be cancelled or suspended as appropriate.

The student remains responsible for any amounts properly owing for services already provided prior to termination.

Where a refund is applicable, the amount will be calculated based on the payment method used and the services already provided, in accordance with these Terms & Conditions and applicable Australian Consumer Law.

Changes to Payment Details

The student must promptly update their payment details if their nominated payment method changes, expires or is no longer available.

The student is responsible for ensuring that their payment method can accept the scheduled payments throughout the duration of their payment plan.

No Transfer

Direct debit payment arrangements are personal to the enrolled student and may not be transferred to another person without the prior written approval of Decide To Drive.

Student Fitness to Drive

For the safety of everyone involved, Decide To Drive may refuse or terminate a lesson if a student appears affected by alcohol, drugs, medication, fatigue, illness or any other condition that may impair their ability to drive safely.

Where a lesson cannot proceed for these reasons, the lesson may be treated as a forced termination.

Money-Back & Work for FREE Guarantee

At Decide To Drive, we stand behind the quality of our driver coaching. Our goal is to ensure you make better decisions on and off the road. That's why we offer our 100% Money-Back or Work for FREE Guarantee.

100% Money-Back Guarantee

If, at any stage during your enrolled driving program, you are genuinely dissatisfied with the driver coaching or service provided by Decide To Drive, you may request a refund of the amount you have paid towards your driving program.

You do not need to wait until the end of your program to make a request.

To be eligible, your dissatisfaction must relate to a genuine concern regarding the quality, suitability or delivery of the driving coaching or service provided by Decide To Drive.

The guarantee is intended to provide protection where we have genuinely failed to provide the standard of service you expected. It is not intended to provide a refund for a change of mind, loss of motivation or circumstances unrelated to the quality of the service provided.

Refund requests will be considered in good faith and may be declined where the request is based solely on matters such as:

  • Losing interest in learning to drive.
  • Deciding that you no longer want or need a driver's licence.
  • Changing your mind about completing the program.
  • Disliking an individual lesson, exercise or coaching technique where the overall service remains satisfactory.
  • Wanting to change driving instructors without first raising the concern with Decide To Drive.
  • Personal circumstances unrelated to the quality or delivery of the service.
  • Failing to follow the reasonable instructions or recommendations of your driving coach.

Where a student raises a genuine concern, Decide To Drive will, where appropriate, be given a reasonable opportunity to understand and address the concern before a final refund decision is made.

Nothing in this guarantee limits or excludes any rights or remedies available to the student under the Australian Consumer Law.

Upfront Program Discounts and Refunds

Where a Driving Program has been paid for upfront at a discounted program price, the discounted lesson rate applies on the basis that the full program is purchased.

If a refund for unused lessons is approved at any stage during the program, the refund will be calculated by deducting the standard individual lesson price applicable at the time of purchase for all lessons already completed, rather than the discounted per-lesson program rate.

This means that the upfront program discount is not retained on lessons that have already been used if the program is subsequently cancelled or refunded.

Any applicable refund will therefore be calculated as:

Amount paid − standard individual lesson price for lessons completed = refund amount

No refund will be provided for lessons already completed, and any approved refund remains subject to the other conditions of these Terms and Conditions.

Work for FREE Guarantee

If you complete your enrolled driving program, receive your driving coach's approval to undertake your driving test and are unsuccessful in obtaining your driver's licence, Decide To Drive will continue providing driver coaching at no additional coaching cost until you successfully pass your driving test.

To remain eligible for the Work for FREE Guarantee:

  • You must have completed your enrolled driving program.
  • You must have followed the reasonable guidance and instruction of your driving coach.
  • Your driving coach must have approved you to undertake the driving test.
  • Your learner licence remains valid and you remain legally eligible to undertake driving lessons and a driving test.
  • You must maintain reasonable communication and continue undertaking lessons and driving tests as recommended by your driving coach.
  • You continue to undertake driving tests within a reasonable timeframe.
  • If more than six (6) weeks have passed since the completion of your driving program, Decide To Drive recommends that you complete at least one additional driving lesson before attempting your driving test. To remain eligible for the Work for FREE Guarantee, this recommendation must be followed before the guarantee can be offered.

The Work for FREE Guarantee applies to driver coaching provided by Decide To Drive. It does not cover government test fees, licence fees, vehicle hire fees from other providers or any other third-party costs.

Guarantee Eligibility

Either guarantee may be withdrawn where a student has been removed from a driving program due to a serious or repeated breach of these Terms & Conditions, the Student Agreement or the reasonable directions of their driving coach.

Decide To Drive reserves the right to assess whether a request falls within the scope of this guarantee. All decisions will be made in good faith and subject to the student's rights under the Australian Consumer Law.